Talk to Stoneline
Product questions, coating care, spare parts and Premium Schutz. The service team answers on weekdays, 08:00 to 16:00 CET, and messages sent through this site reach the same team that handles the shop.
Send a message
The form opens your email app with the details filled in. Nothing is stored on this website.
Your message is ready
Your email app should be open with the message prepared. If it is not, write to [email protected] and the team will take it from there.
Quick answers before you write
How quickly does Stoneline service reply?
Most messages get an answer within two working days. Phone calls during service hours reach a person, not a menu.
Where do order and return questions go?
Order status, shipping and returns are handled by the official shop. Use the subject Order and shipping in the form, or the service phone line, and the team will route it.